Shipping & Delivery

Order before 2pm on a working day and we dispatch the same day. After 2pm, at a weekend or on a UK bank holiday, your order goes out the next working day.

Our warehouse runs Monday to Friday.

UK delivery is free on orders over £30.

Below £30: Standard is £3.99 and arrives within 2–4 working days. Express is £4.99 and arrives within 1–2 working days.

Remote and surcharge postcodes are £9.99 and are not covered by the free delivery offer, whatever the order value.

You choose your service at checkout.

We currently deliver to the UK mainland only.

We don't ship internationally yet. Join our mailing list and we'll let you know when that changes.

We use Evri, Yodel, DPD or DX. Which one carries your order depends on the item, the quantity and the order value, so it is not something you choose at checkout.

Whichever carrier it goes with, you get the same tracking link by email.

As soon as your order leaves our warehouse we email you a tracking number and a link to follow it.

If you can't find that email, check your spam folder first. If it isn't there, email us with your order number and we'll send it again.

Start with the tracking link in your dispatch email — most delayed parcels are with the courier and arrive within a day or two.

If tracking shows the parcel as delivered but you don't have it, or nothing has moved for several days, get in touch with your order number and we'll chase it.

If your order arrives damaged, faulty or with parts missing, tell us within 7 days of delivery.

Approved claims are covered by our 1-month warranty: we provide a prepaid return label and either a replacement or a full refund.