Returns & Refunds

You have 30 days from delivery to change your mind — whether that's the colour, the size, or simply deciding it isn't for you.

The item should be unused and in its original packaging where possible. Return postage on a change-of-mind return is at your cost.

If you're unsure before ordering, our colour palette and FAQs are the quickest way to check.

Please let us know within 7 days of delivery so we can resolve it as quickly as possible. This does not affect your statutory rights.

Send us your order number, a short description, and clear photos or a video showing the damage, fault or missing parts.

Once the claim is approved we'll provide a prepaid return label where appropriate, and either a replacement or a full refund for the affected item.

Once your return has reached us and been inspected, we refund to your original payment method.

It then typically takes 3–5 working days to appear, depending on your bank or payment provider.

Every Loby product comes with a 1-month warranty covering manufacturing defects, damaged items and missing components.

It covers manufacturing-related issues only. It does not cover incorrect installation, accidental damage, general wear and tear, or product misuse or modifications.