Privacy Policy

Loch & Skye LTD, trading as Loby (referred to as "we", "us", or "our"), is a family-run business registered in Scotland under company number SC753199. We specialise in providing high-quality, space-saving home products, designed and dispatched from our base in Scotland. For the purposes of UK data protection law — the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — we are the "data controller" responsible for how your personal information is handled. If you have any questions about this policy or how we use your data, you can contact us at hello@lobyhome.com.

We collect information when:

• You place an order, sign up for an account, or interact with us via our website, phone, email, social media, or in person.
• You participate in surveys, competitions, or provide feedback.
• You visit our website (usage data may be collected through cookies).
• We conduct credit or identity checks (e.g., for wholesale accounts or large orders).

Depending on your interaction with us, we may collect:

• Contact details: name, email, phone number, and postal address.
• Transaction information: details of products purchased or supplied.
• Payment and delivery details.
• IP address and browser information (for website analytics and security).
• Credit, ID, and verification data when legally required (e.g. under money laundering regulations).

We use your personal information to:

• Process and fulfil your orders, take payment, and arrange delivery.
• Manage your account and provide customer support.
• Send order confirmations, dispatch updates, and service messages.
• Send marketing communications where you have consented (you can opt out at any time).
• Improve our website, products, and service, and prevent fraud.
• Meet our legal and regulatory obligations.

Under UK GDPR we rely on the following lawful bases: performance of a contract (to fulfil your order), consent (for marketing and non-essential cookies), legal obligation (for tax and accounting records), and legitimate interests (to run and improve our business securely).

Payments on our website are handled securely by our payment providers. We do not store your full card details on our servers.

• Shopify Payments — our store runs on Shopify, and card payments are processed by Shopify Payments. See Shopify's privacy policy at shopify.com/legal/privacy.
• Klarna — if you choose to pay with Klarna, Klarna will process your data to offer and manage that payment option. See klarna.com/uk/privacy.
• Clearpay — if you choose to pay with Clearpay, Clearpay will process your data to offer and manage that payment option. See clearpay.co.uk/en-GB/privacy-policy.

These providers are independent data controllers for the payment information they process, and their own privacy notices apply to that processing.

Cookies are small text files placed on your device when you visit our website. We use:

• Essential cookies — required for the site, basket, and checkout to work. These do not need your consent.
• Analytics cookies — help us understand how visitors use the site so we can improve it.
• Marketing cookies — used to show you relevant content and measure advertising.

Non-essential cookies are only set with your consent, which you give through our cookie banner. You can change or withdraw your consent at any time, and you can also manage or block cookies through your browser settings.

We use analytics and tracking tools to understand how our website is used and to measure the performance of our marketing. This may include Shopify's built-in analytics, Google Analytics, and pixels or tags from platforms such as Meta (Facebook/Instagram), TikTok, and Pinterest.

These tools may collect information such as your IP address, device and browser type, the pages you view, and how you arrived at our site. Where required, they are only activated after you accept non-essential cookies. Some of these providers may process data outside the UK; where they do, appropriate safeguards (such as UK-approved data transfer mechanisms) are in place.

We never sell your personal information. We share it only where necessary with trusted parties who help us run our business, including:

• Our e-commerce platform (Shopify) and payment providers (Shopify Payments, Klarna, Clearpay).
• Couriers and delivery partners, to fulfil and track your order.
• Email, marketing, and analytics providers acting on our behalf.
• Professional advisers, and regulators or authorities where we are legally required to do so.

These parties act as our processors and may only use your data on our instructions, except where they are independent controllers (such as the payment providers named above).

We keep your personal information only for as long as we need it for the purposes described in this policy. Order and transaction records are typically retained for at least six years to meet UK tax and accounting requirements. Marketing preferences are kept until you unsubscribe or ask us to delete them. When information is no longer needed, we securely delete or anonymise it.

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information (the "right to be forgotten").
• Restrict or object to our processing of your information.
• Request the transfer of your information (data portability).
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at hello@lobyhome.com. We will respond within one month. Exercising your rights is free of charge in most cases.

If you have a concern about how we handle your personal information, please contact us first at hello@lobyhome.com so we can try to resolve it. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling their helpline on 0303 123 1113.

We may update this privacy policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page, so please check back periodically. If you have any questions about this policy, contact us at hello@lobyhome.com.