Warranty

At Loby, every product is crafted with care, precision and we stand behind the high quality and premium craftsmanship. We want you to feel completely confident when shopping with us, which is why all Loby products come with a 1-month limited warranty covering manufacturing defects, damaged items, and missing components.

What’s Covered

Our warranty applies to:

• Proven manufacturing defects

• Items that arrive damaged on delivery

• Missing parts or components

If an item needs to be returned, we will provide a prepaid return label to make the process seamless and stress-free.

Submitting a Claim

To ensure we can resolve any issue swiftly, all claims must be submitted within 7 days of receiving your order.
You can submit your claim directly through our Customer Service page.

Once we receive your claim, our team will assess the issue and guide you through the next steps, whether that is a replacement, missing component dispatch, or a return.

Warranty Conditions & Limitations

• Claims submitted after the 1-month warranty period will not be considered.

• This warranty covers manufacturing-related issues only.

• It does not cover:

• Incorrect installation

• Accidental damage

• General wear and tear

• Product misuse or modifications

 

We are committed to ensuring a smooth and reliable experience for all our Loby customers. If you have any questions, our customer support team is here to help.